Cookie policy
A cookie is a small text file that's saved on your computer or mobile when you visit our website or use Timetastic.
We try to keep our use of cookies to a bare minimum, just those that are essential to provide you with Timetastic and run our business properly.
For example, there are only three cookies that can be set when you browse our website. One that stores your location so we can provide pricing in the correct currency. And two that help with signup attribution, so we can see if our marketing efforts are working.
When you use Timetastic you'll see from the table below that most are functional cookies that help with things like load balancing, security, fraud prevention, and login.
Cookies on our website
These are the cookies we use on our websites:
| Name | Provider | Purpose | Duration | Type |
| Signup attribution | Timetastic | Local storage method for conversion attribution - so we can measure the effectiveness of our marketing | No expiry | Statistics |
| User location | Timetastic | Stores the users location in local storage so that we can deliver pricing in the correct currency | No expiry | Functional |
| _gcl_au | Google Tag Manager's conversion cookie - allows us to measure conversions when we advertise on Google | 90 days | Statistics | |
| _ga_6P6KNGTNP6 | So we can look at and understand how our website is used | Browser close | Statistics |
Cookies in Timetastic
If you signup, login and use Timetastic then these are the cookies you'll see in use:
| Name | Provider | Purpose | Duration | Type |
| .AspNetCore. Antiforgery. xxxxx | Timetastic | This is a standard security cookie we use. It's an Antiforgery token that stops people being able to make requests "across origin" forging a request to Timetastic that isn't actually from Timetastic. | Browser close | Functional |
| .AspNetCore. Identity. Application | Timetastic | This is the login cookie. It's how we know which user is logged in. | 1 year | Login |
| __cflb | Cloudflare | Cloudflare load balancing cookie. | max 24 hours | Functional |
| __stripe_mid | Stripe | Stripe fraud prevention cookie. It helps Stripe assess the risk associated with an attempted transaction. | 1 year | Fraud prevention |
| __stripe_sid | Stripe | As above, but shorter duration, so they can identify fraud on a session basis. | 30 minutes | Fraud prevention |
| _cioid | Customer.io | A cookie that identifies a user to Customer.io. It gives us the "user did x on y" so we can segment for transactional and marketing emails. | 1 year | Functional |
| Timetastic.2fa .Device | Timetastic | Notifies us that this user has signed in using 2FA, so we don't ask them again until the cookie expires. | 30 days | Functional |
| MUID | Microsoft | Microsoft/Bing Id cookie. MUID = Microsoft User Identity. It's used to track conversions from Microsoft advertising. | 1 year | Statistics |
| _uetsid | Microsoft | Microsoft conversion tracking cookie. | 1 day | Statistics |
| _uetvid | Microsoft | Microsoft conversion tracking cookie. | 16 days | Statistics |
| ai_session | Microsoft | Microsoft Application Insights cookie - to keep tabs on whether things worked or not and load speed. We use this to spot issues, slow requests, identify and fix bugs. | 30 mins | Statistics |
| ai_user | Microsoft | Same purpose as ai_session above - the App insights snippet installs both cookies and uses them to provide this service. | 1 year | Statistics |
Additional cookies on our billing page
You'll find the following additional cookies on our billing page:
These cookies are slightly different in that they are set by a 3rd party, but they are essential for security and fraud prevention.
| Name | Provider | Purpose | Duration | Type |
| Stripe.js | Stripe | Security and fraud prevention. | No expiry | Functional |
| Re-captcha | Fraud scoring. It's recommended we use this by Stripe to help prevent fraudulent activity. | 2 minutes | Functional |
Cookies on our help centre
We use Zendesk to provide support and host the content on our help centre:
| Name | Provider | Purpose | Duration | Type |
| __cfruid | Zendesk/ Cloudflare | This is their Cloudflare load balancing cookie | Browser close | Functional |
| __cf_bm | Zendesk/ Cloudflare | Cloudflare Bot management cookie to detect bots | 30 mins | Functional |
| _help_center _session | Zendesk | Stores unique session key for Help Center product. | Browser close | Functional |
| __cfruid | Zendesk/ Cloudflare | Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold. | Browser close | Functional |
| _zendesk_ session | Zendesk | Stores account ID, route for internal service calls and the cross-site request forgery token. | 8 Hours | Functional |
| _zendesk_ shared_session | Zendesk | Stores account ID, route for internal service calls and the cross-site request forgery token. | 8 Hours | Functional |
Questions about cookies?
If you have any questions about the cookies you find on our site then please contact our support team, we're always happy to help.